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Viewing 13 posts - 1 through 13 (of 13 total)
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  • in reply to: broadcast@claessonedwards.com not responding #17503
    AntonisV
    Participant

    Well, some days past…and no news from John. I believe something has to be done. My first mail got sent at 9th of Octoberm, it’s almost a month now. I am wondering how can Isolve this… I am wondering if I can call anyone to find a solution.

    • This reply was modified 3 weeks ago by AntonisV.
    in reply to: broadcast@claessonedwards.com not responding #17499
    AntonisV
    Participant

    I just did! Thanks for the help.

    in reply to: broadcast@claessonedwards.com not responding #17495
    AntonisV
    Participant

    mail thread

    in reply to: broadcast@claessonedwards.com not responding #17493
    AntonisV
    Participant

    Well John responded and send me an email after your nudging. But I don’t think he can receive mine. At this point I am desperate. How can he not receive my emails?

    Can you please with any means, transfer my mail to him? May I can send the info to you and ve a middle person? See image below, it’s been 2 days since I;ve sent the info.

    Mail thread

    • This reply was modified 4 weeks ago by AntonisV.
    in reply to: broadcast@claessonedwards.com not responding #17491
    AntonisV
    Participant

    Oh! I am so sorry hearing this. Haven’t got a reply yet. I guess I have to wait…

    in reply to: broadcast@claessonedwards.com not responding #17488
    AntonisV
    Participant

    Well, to say the truth it’s the first time Keith didn’t respond at the same day. But 9 days is.. alot. Milky, can you comunicate that to them? My mail is a.vlachos[]radiokiss.gr

    in reply to: Outbound Connection #15228
    AntonisV
    Participant

    Nope,

    Streaming is addressed with differed credentials and stuff at the encoders on every corresponding core, if it has streaming enabled.

    Outbound Connection is a management package feature.

    in reply to: Fifo Length #15224
    AntonisV
    Participant

    Will rising the Fifo sliders, improve the jitter % ?

    My announcers have been listening the raw material, i believe that's the best way to monitor one's performance.

    My STL has at least 10secs of latency anyway, not even mentioning internet streaming. So as an rising comes at no cost at all.

    in reply to: Windows 10 – Unstable BA ONE #15192
    AntonisV
    Participant

    Hi i have some news and a new questions.

    I got the management package. From the moment i installed it on the BA instance and made it run like a service, i didn't had any crashes.

    Until today. Today something weird happened. I was at my desk, i heard the station stopping. When this happens and no human is evolved it's usually 3 things: The automation's fault, BA's fault, or STL fault (the connection and not BA).

    With this kind of current history, i expected to be BA, so i started connecting to the machine through Teamviewer what happened.

    As i typed the password to teamviewer's client, and it started connecting, the sound was already up again. When it connected i realized that BA had just restarted. It was running for some seconds.

    So to my questions now:

    1. Does BA restart automatically when running as a service  with management package?
    2. How can i find out what happened, in the logs i can see everything after the restart that took place at 14:09 today, but nothing prior to that.
    3. Is there a way i can find out in the future? Some option that turns on logging or dumping in all the time the service is up?

    4. I am uploading here logs and dumps from a config dump i just did (the whole dump is exceeding the file size limits).

    in reply to: Windows 10 – Unstable BA ONE #15190
    AntonisV
    Participant

    So unless anyone else is suggests something else my main course of action is:

    Step A:

    • Buy the Management Package.
    • Update Windows 10.
    • Try and see is if I have scheduled tasks (or anything else) running, and delete them (after the update because the update will affect them anyway).

    Step B:
    If the above won't work

    • I will try a setup without an automation program running alongside BA, so i will be sure that BA is not colliding with my automation in some weird way.

    Step 3:
    If even step 2 won't work

    • Maybe I have test on another PC OR trying with windows 7 on this one

    I'll keep you posted with the results. (i 've had periods of 2 weeks without a crash with this setup).

    If anyone has anything to propose to this, it will be very appreciated.

    AntonisV
    Participant

    [quote author=Milky link=topic=5733.msg19980#msg19980 date=1555364266]
    If you had both your playout PCs going to a mixer, it would be a simple matter to cross fade between the two so that the backup PC was playing whilst you update Win10. Once it comes back online, you can cross fade back the other way, or wait until the end of a track and start the upgraded PC.
    [/quote]

    That's exactly my setup: 2 replicated PCs on my mixer are routed to BA PC.

    With an addition of an extra automation program on the BA PC, that is rebroadcasting (through BA pipeline and PT core) to the streaming encoder (replacing program elements on streaming & acts as 3rd internet only fail-safe so even if our FM is dead, our internet will be up, and not cause massive tune-outs -just like those you witnessed on my other post-).

    So my main problem is that i want to update the BA PC, witch as you can see, will cause a complete SILENCE everywhere (it's the heart of the station sound wise).

    AntonisV
    Participant

    Do u know the time between trial sounds? Maybe i can get away with trial if repeat times are 30 mins or more away.

    in reply to: Windows 10 – Unstable BA ONE #15187
    AntonisV
    Participant

    We just had 2 crashes more just now, and in an hour.

    Our windows 10 64bit installation consist of:
    Windows with all unnecessary programs deleted
    BA one
    BA Pipeline
    Jazler Radiostar automation
    Teamviewer
    Drivers for the Audio Interfaces

    @ Milky From your reply i get the feeling that you are not running BA 24/7, do you? Our TX version is running as a service with rock solid results, but the studio version is not (i think the Management Package is for this purpose after all).

    Do you run the BA as a service 24/7 with sound input/output and streaming encoders on windows 10?

    Questions:
    1. Is there anyone that runs BA One on Windows 10 24/7 without the Management Package, with solid performance, like the one we have with windows 7 on our TX site with the management package?

    2. Is there a formal way to get support on BA other from this forum?

Viewing 13 posts - 1 through 13 (of 13 total)