Home Forums Breakaway Audio Enhancer Sound from web-browser gets muted! helppp please :)

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  • #735
    Anonymous
    Guest

    Hi, although everything else sound fantastic..whenever i try to listen to anything from a web-browser, i get no sound whatsoever! be it a youtube video, a song, or anything webbrowser based…any suggestions?
    i’ve been looking around the controls, making sure my audio device is set to breakaway, etc, etc..but still i have not been able to fix this…thanks so much!

    #5163
    Anonymous
    Guest

    I’m posting here rather than starting another thread, even though I see this has been up for a week with no response, but…

    I’ve been using Breakaway quite happily for about 6 months now, and this has recently (in the last couple of weeks) happened to me too, with ALL audio streams, even though the metering still shows full processing is taking place.

    If I open the TEST window and Activate Passthru then audio does indeed pass though. But when I end the test we go back to silence with meters.

    I have NOT yet done the "uninstall / reinstall" mantra… I like to avoid that if at all possible as it’s a cop-out! 🙂 So if anyone has any suggestions as to where to try first I’d be very grateful.

    Cheers

    Skotzmun

    #5164
    Leif
    Keymaster

    This makes no sense to me, is anyone else seeing this?

    If the meters in Breakaway are running, obviously Breakaway is getting the audio. If Test mode works, obviously output is working. Where’s the disconnect? As far as I know, the only possible disconnect between the two would be to turn the volume in Breakaway all the way down.

    Best,
    ///Leif

    #5165
    Anonymous
    Guest

    Hi Leif and Sayayin

    I’ve figured out what’s causing my problem… and it is bizarre.

    If I MUTE the output (so that in the taskbar I get the little speaker with the red and white circle over it) then everything plays back properly!

    So something somewhere has got its "internal-mute-logic" pants on back-to-front.

    Not yet figured out what that something is, but if anyone else has any suggestions please give forth.

    Cheers

    Skotzmun

    #5166
    Leif
    Keymaster

    Wow, that’s strange! Sounds like a sound card driver issue.

    Could it be that you’re using a laptop and pressing the mute button on the laptop itself, which controls both a physical mute on the sound card AND windows mute function? Perhaps it’s getting confused because the internal sound card is not the default audio device when using Breakaway (the pipeline is, instead).. It’s the only explanation I have, but if that’s really what’s going on, that’s a pretty unreliable design.

    If that’s it, how about unmuting the speaker (using windows controls)? Maybe they’ll be in sync again, then. This is purely a guess.

    Best,
    ///Leif

    #5167
    Anonymous
    Guest

    Hi Leif

    You were spot on, sir! 🙂

    I am indeed playing from a laptop, and when I opened the "Master Volume" control the "Mute all" box was checked… as I’d expected – I could hear music. 😛

    So I unchecked the box, but the music kept playing.

    And now the usual button-press* to mute the audio works properly. All is back in sync.

    Hurrah! Thanks for clearing it up.

    Cheers

    Steve

    PS. Oh, and with regards to it being "unreliable design", it’s a Dell XPS laptop… so you were pretty spot on there too. 😆

    (* – actually on my keyboard, but the laptop’s AV controls button will do the same thing)

    #5168
    Leif
    Keymaster

    Wow, lucky guess 🙂

    //Leif

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