Home Forums Breakaway Professional Products – [discontinued] Skipping or Intermittent Stop/Start in Audio

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  • #1259

    I currently have Breakaway Live installed on 3 identical brand new Toshiba W7 laptops with identical configuration settings supporting 3 Internet radio stations.
    I’m having a problem with one of the machines whereas a constant β€œskipping” or an intermittent stop/start will occur in the audio. This happens about every 3 days. It is then necessary to shutdown and restart Breakaway Live. The other 2 machines have been flawless. I have reinstalled Breakaway Live as well.

    Any help/suggestions would be greatly appreciated.

    Cheers,
    Dan

    #12935
    Dj Buik
    Member

    Also identical Bios, firmware and driver versions?

    #12936

    [quote author=”Dj Buik”]Also identical Bios, firmware and driver versions?[/quote]

    Yes, all the same. Thank you for replying!

    #12937

    try swapping memory between laptops…

    #12938
    Dj Buik
    Member

    Run this app to determine what is happening

    http://www.thesycon.de/deu/latency_check.shtml

    Like Radio Oude Stijl says, this could be a hardware (cooling?) failure.

    #12939
    didac
    Participant

    Try to disable Audio Real-Time on I/O Configuration. It works with me πŸ˜€

    #12940
    kes11
    Member

    Might try this useful little tool: http://www.prnwatch.com/prio.html
    It’s amazing what a little "tweaking" for any system can do. πŸ˜‰

    #12941

    [quote author=”didac”]Try to disable Audio Real-Time on I/O Configuration. It works with me πŸ˜€[/quote]

    I disabled this option and will report back in a few days, hopefully with good news. Thank you for all the suggestions!

    #12942

    We had problems in the past with BBP..and they were related to 3th party software drivers.

    They all got solved until we had a similar problem like yours.

    3 identical systems.. 2 flawless 1 with problems.. we replaced the common problem causers like network interface and other ad-on cards.
    Problem got solved by replacing the 1 motherboard cause there was just a little problem with it.. harddrive related.
    We discovered this because the harddrive got slower and slower until it just stopped for seconds.
    The whole system paused and sometimes just halted to a state of doing nothing.. until we reset the damn thing.
    Months later the other motherboards got the same problem.. Replacing them solved it.
    Of course we ran all tests.. like temperature problems, drivers and so on..

    Now, in this forum i posted a problem that also was related to hardware but this was not the same.. just for the record.
    Cause that problem occurred on 3 different systems but with the same ad-on hardware.
    Replacing the NICs solved this.

    What i’m saying is… never trust a new computer.. if two work and one not.. replace it πŸ™‚

    Greets,

    Joop

    #12943
    Milky
    Keymaster

    I’ve experienced this several times in the past wheretwo or more "identical" PCs behaved differently. Part of the problem is the Qualityt Control testing of each of the components. They set the tolerance levels so far apart that many components may be on the brink of failure, but still pass the test. If you get lucky, you buy a machine where all the components are on the high side of average. If unlucky, everything in it is borderline, and you will be plagued with problems.

    Incidentally, I’ve had the same thing with motor vehicles. The theory is, you should always buy a car manufactured on a Wednesday – after the weekend where the workers are still suffering hangovers, and before the end of the week, when all they can think about is the next weekend.

    #12944

    [quote author=”didac”]Try to disable Audio Real-Time on I/O Configuration. It works with me πŸ˜€[/quote]

    I no longer have this problem since disabling Audio Real-Time in I/O Configuration. Thank you didac!

    #12945
    didac
    Participant

    hehe…

    Congratulations! I don’t have the reason about it, but on laptops it works better without this option.

    Best regards!

    #12946
    Peter Tate
    Participant

    Why are you using laptops for a full on service? Laptops don’t let you change stuff in the Bios as a general rule. With all the new speed steeping CPUs around (laptops inc) etc you need to turn off the stepping!

    Also turn off the "real time" priority in Breakaway. Also the phase scrambler.

    I went through all this when I purcahsed Windows 7 64 bit and loaded it all into the latest machines. I can’t imagine how frustrating it is on lap top. I did how wever visit my local pc shop and got told all the same things by the boys there, They just had a customer in the recording game going sick at them over his new laptop causing "dropout" about 3hrs of tweaking tracks!

    You probably wouldn’t want to do this but it works too. Put everything back to XP! There is some audio playout software out there that wasn’t written for cpus that change speed. This is what I did for a mate that runs radio stations in remote sites. New boards, New Ram etc but the moment the speed stepping kicks in it flips out the play out software also not just Breakaway!

    My request is for Leif to more bullet proof Breakaway in this day of speed stepping cpus!

    #12947
    JesseG
    Member

    @ clock speed changes…

    the first place i would be looking is at driver DPC latency spiking when it happens. for badly coded drivers. the bus speeds don’t change with the CPU or GPU clocking, and the functions which software can use to get timing information from Windows shouldn’t get drastically altered by the CPU clock at all.

    that being said, Breakaway’s audio timing accuracy for *adapting* to the I/O rates, vs the system timings, is above 1mHz (the actual adaptation is even more accurate). so if you don’t have DPC spikes coming from a driver that are causing the buffer size/count to fail (because of Breakaway not being able to access a soundcard driver, and/or a soundcard driver not being able to access the soundcard) then any potential clock jitter being caused by the CPU changing speeds shouldn’t be anywhere near audible, and should measure incredibly well even to high-end DACs that are re-clocking the input source and also NOT doing ASRC (my Apogee Mini-DAC is one of very few that come to mind).

    in real-world applications of course… sometimes the power settings for clocking might be able to prevent the problem from happening because of a device driver. the thing that sucks about this is that you’re not taking advantage of the power savings (not that huge a deal until you’re 100s of units deep in rack-mounted computers, been there done that)… which increase the lifetime of the power supply and power-regulation-related parts on the motherboard.

    as for the ability to switch fast enough to keep up with demands, trying to argue that it’s a problem for audio applications is a difficult one. you’re comparing buffer speeds as high as 500 Hz (almost always lower), to clock speeds of 3,000,000,000+ Hz. the switching mechanisms are done in hardware, not software, and they adapt soooo much faster than 1 cycle @ 500 Hz that it’s not worth going on about. πŸ˜‰

    there is definitely a few cases with specific hardware and drivers than are coded so wrong for their timing that they can be effected by the CPU clock itself though, spiking the DPC latency, and that’s really the sad part. don’t buy hardware that uses drivers like that. πŸ˜‰ (such as nVidia’s GeForce 3xx M series, holy cluster-f* that can’t be fixed no matter what power or clock settings you use or disable)

    #12948
    Peter Tate
    Participant

    Yes Jesse,

    I think ole mate is using a laptop and they don’t alway you to turn stuff off in the bios as you would know. I’m sure things will get fixed at some point. But right now it feels like we are at a point where if you don’t set this up with your eyes open (to see the vintage of the drivers the mother board disc is loading) and brain engage you will fall fowl with the pourly coded drivers as you say!

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