Lisence summery email keeps getting rejected.

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  • July 2, 2024 at 4:25 pm #17429
    Rbseym@gmail.com
    Participant

    I’ve paid for my order. I’ve tried sending my licence summery to broadcast@claessonedwards.com using three diffrent email addresses from diffrent providers but they all keep getting rejected. There dosen’t seem to be any other way to contact claessonEdwards. Please help!

    My order # is order# 14011
    My email address is Rbseym@gmail.com

    July 3, 2024 at 1:43 pm #17430
    timmywa
    Participant

    Milky, are you able to assist?

    @milky

    • This reply was modified 4 months, 2 weeks ago by timmywa.
    July 3, 2024 at 5:30 pm #17432
    Milky
    Keymaster

    I got a message via a different forum that this was a problem. I notified Leif via a PM, and I believe that it is now resolved.

    Please let me know if this is not the case as there has been some very serious illegal activities around the claessonedwards website.

    July 3, 2024 at 6:16 pm #17433
    Rbseym@gmail.com
    Participant

    Yes it was resolved. Thank you to whoever intervened. I was really worried when I couldn’t contact the company.

    July 4, 2024 at 3:13 pm #17434
    Milky
    Keymaster

    Thanks for the update. I urge anyone who experiences difficulties to let me know as soon as possible. I am in a different time zone (and hemisphere), but I can often get a message through when other methods fail.

    July 30, 2024 at 5:49 am #17455
    phil deray
    Participant

    Same problem today. And I need assistance to reset the licence key. We had to re-install to a new computer and the licence is not accepted. Order 23251

    July 30, 2024 at 3:42 pm #17456
    Milky
    Keymaster

    I’ll look into the email problem again, as I thought it was resolved. If you have generated the configuration file, once you send that through, you will receive a new key which will be generated from the MAC address of the new computer.

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