Home Forums Breakaway Professional Products – [discontinued] Keeps freezing our streaming PC

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  • #319
    Anonymous
    Guest

    Hi, i’m using a trial of BB and it keeps freezing our streaming PC, when closing the program. I’m very annoyed because no matter what I do it keeps crashing our PC, and it keeps taking our station down.

    I’ve set it up so that it’s optimised for CPU usage, i’ve taken it out of its own process, and it still crashes.

    It only crashes when closing the program (or unclicking TEST in the I/O settings), it works fine otherwise, but it’s useless to me in the current condition. Any advice?

    Using a clean copy of XP Home. It’s processing from soundcard line in and outputting on a breakaway pipeline device which is listened to by edcast.

    #7156
    Leif
    Keymaster

    Hi Brett!

    My apologies for any inconvenience. I haven’t heard of this issue before, let’s see if we can track it down.

    To help narrow down the problem, could you try to run it from one pipeline to another, without involving the sound card at all?

    That way, if it still crashes, we’ll know it has nothing to do with your sound card driver. However, if it works properly that way, that points to your sound card driver. In that case, the next thing I will suggest is to try to open the sound card as WaveIn instead of Kernel Streaming.

    Best,
    ///Leif

    #7157
    Anonymous
    Guest

    Hey, thanks for the reply, as you can appreciate it’s a bit hard to debug this problem as it’s running on a headless server in the attic, so I play with it remotely, it drops connection (as the PC has frozen) and I have to get into the attic and force it to reboot before coming back down again!

    I’ll have a play with it tomorrow when I’m near the PC, it works fine on my laptop, just not on the PC I want to run it on (although as I said it’s only when closing the program, which I find very odd!)

    Thanks,
    Brett

    #7158
    Leif
    Keymaster

    It’s very odd indeed!

    In Win32 architecture, the rules are relatively simple — it’s basically impossible for user mode software (exe-files) to bluescreen or freeze the computer, with a couple of exceptions:

    – If an application at realtime priority starts using 100% cpu power on a single-core system, or multiple threads all using 100% of their cpu on a multi-core system, it will look like a deadlock. Other than that, freezing SHOULD only be able to happen by a bad driver or a hardware problem.

    – Bluescreens, on the other hand, can ONLY happen with the help of a faulty driver — user mode software alone cannot make a bluescreen.

    Those simple rules help a lot in tracking down a problem. It could very well be a combination of problems – for example, my code talking to a driver in an a faulty way, and 99% of audio drivers being able to recover from the error, but not the one you have. Usually, several things have to go seriously wrong for a computer to freeze.

    I do understand the dilemma — remote crashing is a major pain in the neck! Let’s hope we can get to the bottom of it.

    Best,
    ///Leif

    #7159

    Hi folks,

    I had a problem like the one described here.
    On a win2K machine without proper drivers for the videocard..(that is the only thing wrong on the machine)
    A demo of breakaway audio enhancer (not the pro version).
    soundcard : m-audio audiophile 192
    win2K sp4
    P4 2Ghz
    500mb free mem
    It is a clean install without any aditional programs.

    The computer restarts everytime i close breakaway or close the i/o settings.

    On a clone pc (only with updated driver software) it has no problem what so ever.

    Kind regards,

    Joop Krauthausen

    #7160
    JesseG
    Member

    then -A- update the video card drivers. -B- profit?

    Leif, perhaps there’s something in that. Do the default "universal" video card drivers in Windows support GDI?

    #7161

    right.. like we did not do that. pfffffff

    Of course we did that… and it worked fine afterwards…

    But hey… i thought it would help someone by pointing at the problem we had.

    kind regards..

    Joop

    #7162
    Leif
    Keymaster

    Interesting!

    I wouldn’t have thought it’d matter. I’ll be sure to test it on a fresh install without video drivers, and see if I can reproduce it.

    Best,
    ///Leif

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