help maybe

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  • December 5, 2008 at 10:36 pm #157
    Anonymous
    Guest

    Sorry to bother the forum with this, but I have waited patiently & sent emails to the customer service link that was provided in the email saying thank you for buying this product yet still after a week have no key sent. I have checked my junk mail as it suggested & no it isnt there. So I thought I would try here as a last resort as opposed to wasting my 30 bucks & see just what it takes to get a key

    thanks jj

    December 6, 2008 at 2:25 am #4599
    Leif
    Keymaster

    Whoa!

    Please accept my sincere apologies, JJ — I have no idea how that could have happened. We usually send out keys within 24 hours!

    What is your name, or your order number? I will follow up on this right away, but I have to know where to look.

    Best regards,
    Leif Claesson

    December 6, 2008 at 11:45 am #4600
    Anonymous
    Guest

    thanks, this is the message that I received

    Thank you for your order. Your order number is 1187, placed 11/28/2008 at 2:37PM.

    December 6, 2008 at 12:39 pm #4601
    Leif
    Keymaster

    I see it! It was indeed more than a week ago.

    I will follow up right away.

    ///Leif

    December 7, 2008 at 10:59 am #4602
    Keith
    Member

    Hello

    Your authorization was originally emailed on 28-Nov. It was send again on 5-Dec, when we received your email. Perhaps your junk mail filter intercepted the email?

    Anyway, we just sent it again. Please let us know if you still do not receive it.

    Thanks,
    Keith

    December 7, 2008 at 3:15 pm #4603
    Anonymous
    Guest

    Thank You very much Leif, your help is greatly appreciated & it has been received

    Let me also say I love your product & have recommended it to several friends, I still can’t believe the difference in the sound…. thanks again

    December 7, 2008 at 11:54 pm #4604
    Leif
    Keymaster

    No problem. I’ll pass along the thanks to Keith 🙂. He handles all the support, authorizations and lots of other responsibilities.

    ///Leif

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