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We are experiencing latency spikes and occasional packet loss with our broadband connection which is causing occasional audio drop outs in Breakaway One, what are the best buffer settings to compensate for this? Our connection is around 180 meg down and 36 meg up and 90% of the time we have no problems. Does anyone else have a similar issue and what can be put in place to minimise the impact of the blips in our broadband connection. We have 2 streams from the studio, one of which we pick up at our transmitter site, so the effects of the latency spikes and packet loss also create occasional moments of dead air on the fm. This proves very frustrating! >:(
I dealt with that for a while on the ISP I have at home.
What I would do if I were you is to get a decent router that can run pfsense, which you can use to automatically switch what connection to use for WAN (internet)… and then also get an second connection for your backup internet.
LTE for instance is starting to become a good backup connection for home and hobby users. Or even as backup (to a backup to a backup etc) for really serious commercial operations.
At least with a backup you won't be down for lengths of time ever, even if it's some weird packet loss thing, pfsense can tell and switch it very quickly.
The other thing you could do is complain more about the specific issue to your ISP, I don't know how your ISP is there (i see who it is and what country, but wont repeat it here obviously) I haven't heard much about them lately but… I do know it can be a nightmare to work through and stay the course. It took working with my ISP 9 months total, 4 months of actual people coming out to my place (with 2 weeks in between every time because of how they schedule/work) and a very high up supervisor that would normally never work on my level of problem… to figure out that my line was shorted out at the node. 😉
All of my problems aren't gone. It still gets heavily shaped during heavy traffic, which means sometimes I can't even stream a single 192 Kb/s audio stream, much less 6000 Kb/s live video. 😛 and sometimes I can stream 10 Mb/s video with no dropped frames for days, so…. it's still fun, but that's what is to be expected more often than not now, for non-business internet.
If you have a business level account with that ISP… i would be livid if they aren't resolving the issue for you in a timely manner.
As far as buffer settings in your shoutcast server, if you have control over those, you should totally turn those up. Normally it's around a 5-8 second buffer for 192-128 streams. I would turn that up to around 30 seconds worth at whatever bitrate you're using.
If you're using Icecast, unfortunately it will disconnect all of the players if the source has a hickup, even if the source reconnects before the server's output buffer under-runs.
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