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Hi, just installed Bitdefender a couple days ago due to a virus I could not get rid off, but since then I cant get BAE to run. I keep getting the message “a debugger has been found running in your system. Please, unload it from the memory and restart your program”.
Another user with Avast AV install suggested adding the BAE folder to exclusions (“C:\Program Files (x86)\Breakaway” ) and that solved his problem, but this doesn´t seem to work with Bitdefender. I already killed BAE using the task manager, reinstalled, rebooted, add also added the the “C:\Program Files\BreakawayPipeline” folder to exclusions, but keep getting the same message.
I do not want to uninstall the AV or switch to Avast, but BAE is a must install program for me.
Is there any other file or folder location that I should be adding to exclusions? I do have a registered license for BAE and official installer v1.44.00.
Thank you.
If the debugger is running in memory, it should show up on Task Manager, either as a service or actual program.
Temporarily kill it off and then see if BAE will run. If it does, it looks like both programs share some common memory. I would write to the Bitdefender people to see if they can suggest a solution.
I forgot to mention that the “a debugger has been found…..” message appear for the “WinLicense” warning screen. This process seems to be running under “BAE (32 bit)” in the task manager. I already killed it before starting BAE again, but the same thing happens.
I searched for a “WinLicense” file using the file explorer, as I wanted to create an exception for it, but found nothing. Seems to be a validation process BAE runs at startup. I could not identify other related processes to Breakaway, and I do not know how to find which programs share common memory, so I could kill them with the task manager.
What I did was searching other files with the word “breakaway” and add those to exceptions. There were 3 files found under the folders “c:\users\win10\appdata\local\packages\microsoft.windows.search……”, but it did not make a difference.
Will write Bitdefender to see if they can help.
thanks Milky
Heya. Tried posting yesterday, but it never went through. I was going to suggest to submit it as a false positive using the correct bit defender submission method for consumers. https://www.bitdefender.com/consumer/support/answer/29358/
This is the way one is supposed to handle this situation.
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