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Viewing 15 posts - 31 through 45 (of 599 total)
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  • in reply to: broadcast@claessonedwards.com not responding #17502
    Milky
    Keymaster

    I have relayed your information on to John. I don’t know whether they monitor emails on weekends, so let’s see what happens today.

    in reply to: Feature Request – Preset Preview #17501
    Milky
    Keymaster

    Noted!

    in reply to: Extra low latency > Stream/HD output #17498
    Milky
    Keymaster

    Nothing beats quality audio, but that takes some processing time which results in latency. If your presenters are not affected by the delay, go HQ.

    in reply to: broadcast@claessonedwards.com not responding #17497
    Milky
    Keymaster

    Please forward your licence summary to milky.5343@gmail.com and I will try to forward it onto John.

    in reply to: broadcast@claessonedwards.com not responding #17489
    Milky
    Keymaster

    Sadly, Keith is no longer with us, but his son, John has taken over the task and is usually very prompt – maybe 24 hours, but certainly not days. I have sent him a PM.

    • This reply was modified 3 months, 1 week ago by Milky.
    in reply to: broadcast@claessonedwards.com not responding #17487
    Milky
    Keymaster

    We did have some emails bouncing about a month ago, but I believe that that was fixed.

    in reply to: Extra low latency > Stream/HD output #17485
    Milky
    Keymaster

    Your English is fine.
    There is no point of having your stream in low-latency, as there are many ddelays introduced into the stream by server hops etc. The main advantage of low-latency in the studio is that the presenters don’t get confused by the processing delay.

    in reply to: License Summary Information Email Getting Rejected #17482
    Milky
    Keymaster

    Thank you for including the error message. It is a complete mystery to Claessonedwards as to why this is happening randomly and the report may help. Leif actually changed his email address a couple of months ago and it looks like at least one DNS is still forwarding it to his old address which was cancelled due to too much spam.

    It is not the OS which changes the licence information, but the MAC address of your network card. I’ll see what I can do to get the request through.

    I have raised your problem via a PM.

    • This reply was modified 4 months, 3 weeks ago by Milky.
    Milky
    Keymaster

    With all the appropriate disclaimers in place to do with illegal copying or acquisition of music, many soundcards these days have a “what you hear” or “loopback” option so that you can use something like Goldwave to record whatever is currently playing through your soundcard.

    in reply to: License Summary Information Email Getting Rejected #17477
    Milky
    Keymaster

    Is it possible that anyone having problems with bounced emails could provide me with a copy of the bounce response? It might give me some ammunition to fire at the service provider.

    in reply to: License Summary Information Email Getting Rejected #17476
    Milky
    Keymaster

    I have passed on a query including your email details.

    in reply to: BAE Menu not opening? #17474
    Milky
    Keymaster

    So, after you went through the installation process, you did not get presented with a “Wizard” to walk you through selecting input and output options?

    If it is running, but without the main screen open, it will show as a green “orb” in the systray. You can right click on the orb and select “Open Main Window”.

    When that opens, a similar orb with “Breakaway” under it shows as a logo. If you hover over that and right click, you get the “settings” option which will take you back to the Wizard.

    BTW, do you have any anti-virus software running? Not sure if this is the problem, but I would pause that whilst trying to resolve this problem.

    in reply to: BAE Menu not opening? #17471
    Milky
    Keymaster

    I am running BAE perfectly on Windows 11, so compatibility mode should not be required. However, currently it is 32 bit application (changing soon), so it will install in “Program Files (x86)” folder.

    When you run BAE for the first time, it should display a “Breakaway Audio Setup Wizard”, because you need to set up your input and output devices. You can always get back to the same wizard by right clicking on the Breakaway symbol on the main screen and selecting “Settings”.

    If you are not getting the wizard launch, I suspect that you might have a copy of the Pipeline “stuck”. Click on Windows symbol > All Apps > Breakaway Pipeline > Uninstall Breakaway Pipeline.
    Once it has uninstalled, go into Device Manager > Sound, Video and Game Controllers, find “Breakaway Pipeline”, right click and uninstall each incidence of it.

    I’d then download a fresh copy of BAE 1.44 from the Claesonedwards website (in case yours is corrupted) and start all over again. Once BAE installs, the very first thing it should do is run the Wizard.

    in reply to: License Summary Information Email Getting Rejected #17468
    Milky
    Keymaster

    I reported this problem from another member and it turns out that the emails were actully getting through. John Edwards received 6 emails from the same sender. Obviously, something is wrong, but the behaviour is very odd. Still looking into it.

    in reply to: BAE Menu not opening? #17460
    Milky
    Keymaster

    Have you also installed the Pipeline? BAE needs it to run.
    Run the Config program and select “Wizard”. Select your sound device and then click the “Test” button. If you hear a test tone, BAE is recognising your device and is able to output to it. Complete the config and check if there is the BAE “orb” icon in the systray. If it is there, click on it and the main window should open.

Viewing 15 posts - 31 through 45 (of 599 total)