Home Forums BreakawayOne License Summary Information Email Getting Rejected

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  • #17463

    Re: Order number 14042 License Summary Information

    I have purchased BreakawayOne HD in full and was trying to email the license summary information to breakaway@claessonedwards.com and broadcast@claessonedwards.com. For some reason the emails are being rejected. I’ve tried sending from two different email address’s and got the same results. Please help, I am running in trial mode.

    #17465
    timmywa
    Participant
    #17466
    timmywa
    Participant
    #17467
    shaunattheforest
    Participant

    Not much help I know but I experienced the same issue.

    #17468
    Milky
    Keymaster

    I reported this problem from another member and it turns out that the emails were actully getting through. John Edwards received 6 emails from the same sender. Obviously, something is wrong, but the behaviour is very odd. Still looking into it.

    #17475
    Capslock
    Participant

    I’m also having the same problem. I’ve tried 2 different email accounts. Help.

    #17476
    Milky
    Keymaster

    I have passed on a query including your email details.

    #17477
    Milky
    Keymaster

    Is it possible that anyone having problems with bounced emails could provide me with a copy of the bounce response? It might give me some ammunition to fire at the service provider.

    #17481
    K-Dave
    Participant

    I am having the same issue. Here is the bounce message which hints at a forwarding option that might not be working properly:

    ====
    Your email couldn’t be forwarded from broadcast@claessonedwards.com to another email address.
    Security or policy settings at claessonedwards.com have rejected your message.
    davel Office 365 claessonedwards.com
    Sender Action Required

    Security or policy violation

    How to Fix It
    The recipient’s email server won’t accept your message because it appears to violate their security or policy settings. Check the Reported error below to see if you can determine why it was blocked. Then try one or more of the following:
    • If the error mentions SPF, DKIM, or DMARC issues, forward this message to your email admin for assistance.
    • The recipient’s email server might suspect that your message is spam. Follow the guidance in this article: E-mailing Best Practices for Senders. Then resend your message.
    • If the error suggests your message is too large, try to reduce the size of your attachment. If that isn’t possible, place the file on a publicly accessible cloud storage location, like OneDrive. Then add a link to the file in your message, and resend the message.
    • Contact the recipient (by phone, for example) and tell them to ask their email admin to add you or your email domain to their allowed senders list.
    If the problem continues, forward this message to your email admin. If you’re an email admin, refer to the More Info for Email Admins section below.

    Was this helpful? Send feedback to Microsoft.

    ====

    The reason for my e-mail is that I am migrating my BreakawayOne from a Windows 10 machine to one running Windows 11. I have tried to uninstall the license certificate from the Win10 machine and install it on the Win11 machine but I get the error message that the certificate is not valid on the Win11 machine. Can anyone help me make the transfer of the license certificate?

    — Dave

    #17482
    Milky
    Keymaster

    Thank you for including the error message. It is a complete mystery to Claessonedwards as to why this is happening randomly and the report may help. Leif actually changed his email address a couple of months ago and it looks like at least one DNS is still forwarding it to his old address which was cancelled due to too much spam.

    It is not the OS which changes the licence information, but the MAC address of your network card. I’ll see what I can do to get the request through.

    I have raised your problem via a PM.

    • This reply was modified 1 month, 1 week ago by Milky.
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