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  • in reply to: License Summary Information Email Getting Rejected #17481
    K-Dave
    Participant

    I am having the same issue. Here is the bounce message which hints at a forwarding option that might not be working properly:

    ====
    Your email couldn’t be forwarded from broadcast@claessonedwards.com to another email address.
    Security or policy settings at claessonedwards.com have rejected your message.
    davel Office 365 claessonedwards.com
    Sender Action Required

    Security or policy violation

    How to Fix It
    The recipient’s email server won’t accept your message because it appears to violate their security or policy settings. Check the Reported error below to see if you can determine why it was blocked. Then try one or more of the following:
    • If the error mentions SPF, DKIM, or DMARC issues, forward this message to your email admin for assistance.
    • The recipient’s email server might suspect that your message is spam. Follow the guidance in this article: E-mailing Best Practices for Senders. Then resend your message.
    • If the error suggests your message is too large, try to reduce the size of your attachment. If that isn’t possible, place the file on a publicly accessible cloud storage location, like OneDrive. Then add a link to the file in your message, and resend the message.
    • Contact the recipient (by phone, for example) and tell them to ask their email admin to add you or your email domain to their allowed senders list.
    If the problem continues, forward this message to your email admin. If you’re an email admin, refer to the More Info for Email Admins section below.

    Was this helpful? Send feedback to Microsoft.

    ====

    The reason for my e-mail is that I am migrating my BreakawayOne from a Windows 10 machine to one running Windows 11. I have tried to uninstall the license certificate from the Win10 machine and install it on the Win11 machine but I get the error message that the certificate is not valid on the Win11 machine. Can anyone help me make the transfer of the license certificate?

    — Dave

    K-Dave
    Participant

    If you are running AVG anti-virus and Breakaway you may be able to fix the Debugger problem by having AVG exclude the folders containing Breakaway products.  Open AVG then Options-Advanced Settings-Exceptions-Add exception-Folder-Browse to folder containing Breakaway-select folder then select the appropriate folder(s) to see if that fixes the problem.  I restarted after doing this just as a preventative measure but I'm not sure that is necessary.  I also pointed AVG to the installation files hoping that they will address the issue someday.

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